Help


Welcome to the Baba-Mail Help Page
Here we will try to answer some of your most pressing questions about the use of our site and the use of our email service. Below you'll find some of the most pressing questions. If you have a question that doesn't have an answer here, feel free to contact us at support@baba-mail.com

This is very frustrating, for sure. Luckily there is an easy solution.

The reason this happens: To identify you, we give your browser instructions so that when you come to our site, you don't have to see those pop ups to register, as you are already a member. The site gives your browser this information so the browser will remember you as a member next time. Unfortunately, some browsers are either configured or naturally programmed to prevent such 'cookies' being given, or sometimes they erase all information given, say every few days. Then when you come in, the site doesn't recognize you.

SOLUTION: This can easily be solved by enabling cooking on your browser (don't worry, most accept on default). Then just log in once and you will be remembered from then on. (If you change computers, however, you'll have to log in again).
 
Simple instructions to enable cookies on your browser:


Enable cookies in Chrome

1. Click the Chrome menu icon.
2. Select Settings.
3. Near the bottom of the page, click Show advanced settings.
4. In the "Privacy" section, click Content settings.
5. To enable cookies, select Allow local data to be set (recommended). 
 
chrome enable cookies
 
Enable cookies in  Internet Explorer
 
1. Open Internet Explorer by clicking the Start button , and then clicking Internet Explorer.
2. Click the Tools button, and then click Internet Options.
3. Click the Privacy tab
4. Under Settings, move the slider to the to the bottom to allow all cookies
5. Click OK.
 

Enable cookies in FireFox

1. Click the menu button and choose Options.
2. Select the Privacy panel.
3. Set Firefox will: to Use custom settings for history.
4. Tick 'accept cookies from sites'
5. Select keep until: they expire: Each cookie will be removed when it reaches its expiration date, which is set by the site that sent the cookie. 

firefox enable cookies

Once you subscribe your email address, we will start sending you new updates within 24 hours time. If that doesn't happen, it may mean one of a few things:

1. Your email supplier (for example Gmail, Hotmail, Yahoo) has mistakenly marked emails from us as 'Spam' or 'Junk' mail. 

SOLUTION: Locate the SPAM or JUNK folder in your inbox. It will probably be on the menu.

(Examples: Gmail / Hotmail / Yahoo)

2. You have mistakenly marked our emails as SPAM yourselves – Same solution.

         3. For Gmail users: Gmail has several tabs displayed in the inbox, such as 'updates' and 'promotions'. It could be that Gmail is                  putting our emails to you in one of those tabs.

Having problems viewing the videos on Baba-Mail?  You probably need to install flash player. To install flash player click here . Didn't work?,  you can download the installation file here.

Problems registering?  Let our support team know: support@baba-mail.com 

So you registered but you’re still not receiving Baba-mails to your inbox? Then we suggest the following:

    1. Check your SPAM box Sometimes mails may get there by mistake.

    2. If you are using an email program such as Outlook, check if you can see the emails when you go online instead of through the software.

    3. Still not getting your Baba-mails? Please contact us at: support@baba-mail.com. (You can include your phone number, we’ll be happy to call you and help out).

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